We answer your questions
FAQ | FREQUENTLY ASKED QUESTIONS
BOOK YOUR EXPERIENCE WITH AN EXCLUSIVE 5% DISCOUNT
FREQUENTLY ASKED QUESTIONS AND USEFUL INFORMATION
We solve all your doubts about opening times, reception, facilities, bookings… So that you always have first-hand information before making your booking with the best conditions through our official website. Of course, if you have any additional problem or doubt, we will be happy to help you solve it through our contact form or by phone.
INFORMATION ABOUT OPENING HOURS
- Is there 24h reception and what are the check in and check out times?
Yes, the reception service is available 24 hours a day, but if you are going to arrive later than 22:00h, it is very important that you let us know.
Check in: From 15.00 hours onwards.
Check out: Until 12.00 noon
- What are the breakfast times?
During the week: 07.00 h to 10.30 h
Weekend: 08.00 am to 10.30 am.
* On weekends, breakfast can be served at 7.00 a.m. on request.
INFORMATION ON DISTANCES AND POINTS OF INTEREST
- How far is San Sebastian and what are the nearest points of interest?
We are only 10 km from San Sebastian and 15 km from Zarautz. We are next to the road, so access is very quick and easy. You can walk to the train and bus stop, just 2 minutes from the hotel, to visit the nearby towns without having to take the car. Or you can visit the town centre just a five minute walk from the hotel.
- What are the most popular visits and plans for guests staying at the hotel?
The “star” visit is always an excursion to San Sebastian for one or more days, because its cultural and leisure offer is so great that you can’t see it all in one day. In addition to visiting the capital, we recommend visiting some of the most charming towns in the Basque Country that we have near the hotel and, during the summer, take advantage of the visit to these towns to go to the beach or enjoy the coast.
We recommend you to visit our plans section to see all these proposals developed.
BOOKING INFORMATION AND DISCOUNTS ON THE WEBSITE
- Is the best price guaranteed when booking through the website?
Yes, on the website you will always find the lowest price compared to other agencies and websites. To guarantee this, if you find it cheaper, with the same conditions, we will keep the best price and refund the difference. And, apart from the best price guarantee, an extra 5% discount on all our rates.
- Is it safe to book through the web?
Of course, we work with external companies that guarantee the security and confidentiality of online payments.
OTHER INFORMATION OF INTEREST
- Are pets allowed in the hotel?
Yes, we accept pets with a supplement of 5,00 €/night, provided that they comply with some basic rules of behaviour, so as not to disturb other guests and provide a contact number if the pet is left alone in the room.
In front of the hotel there is a large promenade, with gardens to enjoy walking with pets.
- Have you adopted anti-COVID measures?
Of course, we have adopted all the safety and hygiene measures recommended by the health authorities and, in addition, we have taken all the necessary measures:
- Minimum distance between tables at breakfast.
- Rooms are disinfected with ozone.
- Disinfectant gel in common areas.